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Alex T
Member
sp_UserOfflineSmall Offline
Apr 20, 2016 - 12:18 pm

The rate this post button is only showing the up vote.  Users can no longer down vote?

rate%20post_zpsthwurg4z.pngImage Enlarger

It's been like this for a little while.  Any thought on how to fix this?

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Ike
Sawtry, UK
Member
Free Members
sp_UserOfflineSmall Offline
Apr 20, 2016 - 1:54 pm

That's a very good question. I've looked at your forum plugins post rating images folder and the thumb down image is definitely there. There are no settings or permissions associated with being able to choose whether a user can rate down or not, it should just work.

So with that being said, the first thing to do would be to inspect the page. Are you able to see if there are any errors on the page in the browser console?

It would also be interesting to see what the HTML is doing.

If you'd rather one of us took a look we're more than happy to, please do as usual and PM login details with a brief reminder of the problem and a link to this thread - To me, Mr Papa and Yellow Swordfish.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Apr 20, 2016 - 2:00 pm

Can we also assume no caching plugin active?

andy-signature.png
YELLOW
SWORDFISH
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Alex T
Member
sp_UserOfflineSmall Offline
Apr 20, 2016 - 2:26 pm

No errors that I see.  One thing I did notice though, when I check this.

Image Enlarger

 

It shows the this:

Image Enlarger

 

The 0px x 19px???  The up vote shows 16px x19px?  Is this the cause?

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Ike
Sawtry, UK
Member
Free Members
sp_UserOfflineSmall Offline
Apr 20, 2016 - 5:37 pm

That could absolutely be the cause, as if one dimension is 0px of an image, it won't be displayed at all.

So something, somewhere is causing that particular image to change size. As it still technically exists on the page, are you able to inspect it and check the CSS rules applied (the box on the far right of the browser console) to see where the 0% width rule is coming from? You may need to find it in the HTML section on the left.

Again, happy to look so the above still applies if need be.

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Alex T
Member
sp_UserOfflineSmall Offline
Apr 20, 2016 - 9:14 pm

Ike I sent you a message

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Apr 20, 2016 - 10:48 pm

if you send it to the whole team, better chance one of us can take a look... Ike will of course get to it too...

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Ike
Sawtry, UK
Member
Free Members
sp_UserOfflineSmall Offline
Apr 21, 2016 - 4:07 am

As I'm in the UK I was in bed by the time the PM came! Just come to look at it this morning but unfortunately the login details don't work - Password is incorrect for the user.

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Alex T
Member
sp_UserOfflineSmall Offline
Apr 21, 2016 - 8:46 am

Ike said
As I'm in the UK I was in bed by the time the PM came! Just come to look at it this morning but unfortunately the login details don't work - Password is incorrect for the user.

I just resent you a new one.  I tested this and it logs in.  

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Ike
Sawtry, UK
Member
Free Members
sp_UserOfflineSmall Offline
Apr 21, 2016 - 9:23 am

Thanks, yes that works.

After seeing the page it definitely doesn't look like a CSS issue, it seems as though something is stripping out the image tag inside the spPostRateDown container. spPostRateUp works just fine however.

Do you remember when this started happening? Was anything changed that might be responsible?

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