Hey Debby,

It’s a little hard to give you a definitive answer for this one straight away. When you say you have checked the settings and everything is OK, what settings are correct?

It definitely sounds like a permissions issue so before digging deeper, could you just verify that the forum in question has the correct permissions set in place, and that the member is part of the correct corresponding usergroup?

hi

sure i can ..

manage groups and forums …

heeling problem solving section

view forum permissions

Really sorry, but those images are far too small to see the text!

hi so sorry

does this help?

but that doesnt show whether the user is a member of the healing group… can you verify that?  visit their sp profile and view the permissions for that forum and post a screenshot please..

hi

that info is in original post ..

 

3330

mariah_hinds@yahoo.com

mariah_hinds@yahoo.com

Heeling Problem Solving Class Mariah w Livy September 6, 2014

Heeling Problem Solving Class Mariah w Livy September 21, 2014

6

October 6, 2014

Members

Member

she even has posted on the forum before but for some reason is now locked out ..

that info is in original post ..

really?  where?  I do not see a screenshot of the users permissions on the forum in question from their sp profile…

here is screen shot of user …

shows she has posted ..

membership still active ..

if you tell me what shots you need i will be happy to supply .. thanks for your help …

this does not make any sense to me .. she was getting into the forum .. posted on the forum and is now locked out ..

not sure if you need .. just trying to supply all the info i can to help solve this ..

here is magic members screen shot showing member status “active”

Hey, sorry for the late reply!

Best thing to do is, as Steve said – take a look in their profile. Forget about admin side for a minute – find the user on your forum, click on them to get the profile popup, view full profile, then at the top of their profile you should see ‘edit profile’.

From there, you can click ‘Permissions’. This gives you a list of all your forums, just need to then find the one in question, click ‘View’ and see if they have access, but do take a screenshot of that and post it here.

No need to re-size either (even the last ones are very hard to make out!)

ok .. so here is the issue ..

thanks so much for the detailed directions ..

i am getting error message when i load image file ..

user permissions.jpg: Error 106 – Upload file size exceeds maximum allowed size

OK, well that’s fine – clear as day!

So it does appear that this specific user hasn’t got the right permissions to view this forum. So first thing to check is the forum, then the user.

Check what permissions sets the forum has from the admin panel. Forum > Forums > Manage Groups and Forums. Find the forum in question and click ‘Forum Permissions’ to see what permission sets are in play.

You should see here that you have the usergroup and the permission, so it should be pretty easy to see whether their group has access.