Thanks. Might need Mr Papa to take a look at this when he is on later, but just a quick question – does this user never have access? sometimes have access? have they always had this problem? or has it started recently?
I am a bit stumped so far. Permissions look OK, and if they are in a group that other members are in and other members haven’t reported a problem.. The only thing that jumps to mind is possibly a database problem..
hi
they should always have access to the heeling problem solving section .. the issue just started .. this member has posted comments in this forum in the past and for some reason it has changed???
i have other users that have same setting and or permissions that are logging on fine …
sorry, confused… the profile permissions clearly show the user does not have permission… I assume you were on the user profile (user id 3330)…
have you been asked to clear the auths cache on forum – toolbox – houskeeping?
I think at this point, we need a closer to look to get from within the admin… If thats possible, please send to myself and Ike via pm, some temp credentials that have wp and sp admin capabilities… please include a link to site and a link to this topic so we know what its about…
is there anyway i can change permissions for just this user???
will pm the other info to you ..
you can change this users permissions… move them into another usergroup… have you verified they are only in one usergroup? or is it multiple?
did you try the auths cache clearing?
Please be sure to pm the info to Ike too… I am off in the early AM on business trip and may not be able to check until Friday…
hi
i did PM the info to you last night … not sure why you have not gotten it .. will do again right now ..
seems to be only this one person and in this group .. there are others in the group and no one else seems to be having issues ..
i did clean out cache as you suggested ..
i did send PM .. shows 2 now sent ..
checked and info was sent to you both ….
thanks.. possible I just missed it! was a busy day here! hopefully Ike can take a look today… If not, I will attempt to from the hotel when I get in…
It looks like the answer might actually be in the third screenshot attached to post #3.. Although it was so small and hard to read, now looking at the admin panel I can see..
The user in question appears to be in the ‘Members’ usergroup, and looking at the forum in question (Healing and Problem Solving Class) it appears to have Members – No Access as one of the permissions..
So in short, she doesn’t have access permissions.
unless no access has some unique permissions, then I would just remove the set… if a user does not have membership in a usergroup on a forum, they wont get any access at all, vice getting the permissions of the no access membership set (they might be the same)…
i am not sure how it changed?
she should have access to that forum ..
she has posted on that forum section in the past month …
I can see that too, although I don’t have an answer as to how it could have changed, set it back and also you could do as Mr Papa suggests and remove the no access set if it is safe to do so..
But do let us know if anything changes or you have the same problem again.
