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Subscription Plugin: Subscribe To Forum
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Gayle Robb
Member
Free Members
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Jun 19, 2014 - 12:52 pm

Good Day,

I have installed the newest version of the subscriptions plugin on my simple press forum. (v. 1.4.3) The subscribe to topic (button at the bottom of the thread) and subscribe to forum (heart button with plus symbol on the forum) buttons appear and work perfectly for administrators. The subscribe to topic button appears for for other users (as I have turned on subscription permissions for users) and works perfectly.

The issue I am experiencing is that the subscribe to forum button does not appear for other users. I have been unable to locate an additional permission or setting to enable. What am I missing?

Please note. I have completely updated my entire word press install, plugins, simple press & plugins to the most recent versions. I am running WP version 3.9.1 and I have included screenshots below of the WP and SP plugins I am currently running. 

Thank you.

WP-Plugins.pngImage EnlargerSP-Plugins.pngImage Enlarger

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Mr Papa
Simi Valley, CA
SP Master
Free Members
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Jun 19, 2014 - 9:34 pm

on forum - components - subscriptions, have you enabled forum subscriptions?

and just to make sure, you are looking on group view, correct? (you mentioned forum view)...

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Gayle Robb
Member
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Jun 23, 2014 - 3:25 pm

Thank you for responding Mr. Papa.

 

Yes I have enabled subscriptions under components. I have attached a screenshot below.

forum-subscriptions.PNGImage Enlarger

My only mention of "Forum View" would be when viewing the main forum (as opposed to a sub forum or topic) as that is where the heart symbol should appear. Users, on my board, are still unable to subscribe to forums even though it has been enabled in subscriptions as well as in permissions. Any help would be much appreciated.

Thank you.

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Yellow Swordfish
Glinton, England
SP Master
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Jun 23, 2014 - 4:02 pm

Well we better get this straight just in case...!

'Group View' is the first, opening page of the forum. The one with the Forum Groupings and the forums within those groups listed underneath each one, Is this where you are looking?

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Gayle Robb
Member
Free Members
sp_UserOfflineSmall Offline
Jun 23, 2014 - 4:26 pm

Yes it is. I am looking at the main page that shows all of the "Groups" within my page and their subordinate forums and sub-forums within those groups. This is the place where I can see the forum subscription "heart button" when logged in as an admin. None of my other users can see this button (when viewing groups) but they can see the individual topic subscription button on the bottom of each topic. I have made sure that subscriptions are enabled in the permissions for the user groups of my board users. 

 

I have a user account that I created specifically for testing this and as such I am certain that I am viewing the correct page. The account I am testing is in a group with "Full Access" on my group and the "Full Access" permission set has subscribing enabled.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jun 23, 2014 - 4:47 pm

Let's take a look from a different angle...

When logged in as this user with these permissions - if you click on the profile button at the top and select the subscriptions tab - do you get the forum subscriptions as a panel option there?

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SWORDFISH
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Gayle Robb
Member
Free Members
sp_UserOfflineSmall Offline
Jun 23, 2014 - 5:04 pm

Unfortunately no i do not. When logged in to my test user, in the profile under the subscriptions tab, I see "Subscription Options" and "Topic Subscriptions". Nothing more or less.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jun 23, 2014 - 5:21 pm

OK - and just to complete the picture if - while in the profile - you click on permissions and view one of the forums - do you get a tick or a cross against the permission to subscribe?

andy-signature.png
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SWORDFISH
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Gayle Robb
Member
Free Members
sp_UserOfflineSmall Offline
Jun 24, 2014 - 9:46 am

I see a circle check mark on the ability to subscribe to forums. Screen snippet for reference.

general-profile-settings.PNGImage Enlarger

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Jun 24, 2014 - 2:56 pm

Curiouser and curiouser!

I guess my next question - and I should have asked this earlier - is what SP theme are you using and which version?

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SWORDFISH
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