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Ok. so permissions issue is solved by adding permissions to each forum individually. Yet i cannot comprehend why have forum groups permissions when it doesn't really do what you want them to do.
Email issue still persists even with trying both of your solutions. What else can we try?
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Jon Roberts said
Ok. so permissions issue is solved by adding permissions to each forum individually. Yet i cannot comprehend why have forum groups permissions when it doesn't really do what you want them to do.
Adding a new user group/permission assignment to a Forum Group should trickle down to all the forums within the Group. I just re-tested that here and it functioned as expected. We also have no other reports of it failing. Sorry of it failed for you but if it did then that would be most unusual and worth looking at the error logs for.
However - you did say that this particular user group could not view the bottom three forums for which they DID have an assignment for and that would not be solved by adding the assignment to the other forums so I am still a little confused as to remaining issues.
Email issue still persists even with trying both of your solutions. What else can we try?
Which really brings us full-circle back to the start which is to say that this is a common WordPress issue. Or possible connected to your email mailbox processing. All SP does is call the wp_mail() function. By turning off those three filters we make no changes although there may be other plugins present also trying to change those filters of course.
In 99% of such cases - common within WP users - the plugin HGK SMTP - which we use here - has resolved all of their email issues.
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YELLOW
SWORDFISH
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Hi Yellow Swordfish
Thanks for your reply.
The forum permissions, i understand from my developer, are fixed. Thank you for your assistance with this.
Which, as you suggest, brings us back to the original topic and issue - the email alerts
As I mentioned in my PM to you both, wordpess seems to be working for ALL other email notifications. If a member request a new password, then they receive an email
I have also implemented HGK SMTP as previously suggested.
However, the problem persists. No email gets sent if they subscribe to a topic or forum.
This is mission critical for me and will make or break the membership site so I urgently need a resolution somehow. I understand that it SHOULD work through your plugin but for some reason it is not for me.
Did you manage to log in with the credentials that I have provided on PM to check everything is set up correctly? Is there anything else you can suggest? I appreciate that this may not be a problem specifically with your plugin (but it may still be, unless you have 100% confirmed that it isn't?), but with your experience in this area, I would appreciate it if you could put me in the direction of where to find additional solutions?
Thanks
Jon
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I have no more suggestions at all I am afraid. Having turned off the check box in the email options you have severed any small influence SP has with the email sending process. I think it is worth repeating that we have no other users with this particular issue - it is either resolved using the correct settings or using the SMTP plugin.
I think if this were me I would be discussing this with my email provider/problem-with-post-edit-buttonost to find out what emails are getting through for sending and if there are any settings or problems doing so.
Mr Papa: Do you want to weigh in here? Do you have any other suggestions than this?
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YELLOW
SWORDFISH
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just want to reiterate something... wp sends the emails not simple press - sure that was pointed earlier but just wanted to make sure...
I havent read through the entire 5 pages yet, but a quick look at your site, you are using digests for the subscriptions and forcing digests... so users will not get a notification when a new topic or forum post is made... They will get a single email once per day with a list of the topics that had a new post in them since that the last digest email... now you are also including the post content in each of the digests so depending on the number of users and how busy you site is, this could be quite a load on your email server...
also, the digest email activity is kicked off by a cron job... I do see that the cron job is listed in the list of current cron jobs so that is good... but it still relies on the wp cron system working on your server... do you know if it works? you can test by making a test wp blog post but rather than posting it immediately, schedule it for 10 mins in the future... sometimes server configs or security plugins can interfere with wp cron...
also, look in your db... find the sfdigest table... any rows listed? that is the list of waiting subscription updates to go out in the next digest cron...
once you have some of that info, we can further check if crons are working... or you can turn off digests or the force digest...
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Wait one second. So what you're saying is that if we have the DIGEST and FORCE DIGEST checked, the users will not get a notification everytime a reply is added to a topic they subscribed? Why isn't this covered in the help section?
FIY: now they are unchecked, so users should in theory now get an email when any reply to a topic they are subscribed to is added. But still no emails and we are using the HGK SMTP and it's test emails (from the plugin) work.
Could you shed some insight on where i can look for the hook that triggers the sending of the emails when a reply is added?
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Sorry if it wasnt clear, but I guess it would also beg the question, what did you think they did? they are not checked by default when you install the subscriptions plugin... and from the online help
If you are using digest emails for subscriptions, you can also force all users to get digests. By defaul, the user can choose to receive a digest or continue receiving an email for each subscription.
On a busy server this can be a lot of emails. If you force digest, all users will receive digest emails and will not see an option to get individual emails.
so it does talk about it...
but back to the real question of your post...
With force digest turned off, when a new post is made, simple press fires the new post hook... the subscriptions hooks into it with function sp_subscriptions_do_post_notification()...
so start debugging with some output (and die) in that routine in the plugin in file sp-subscriptions-components.php
you will see that function call another sp_send_email() which in turn will call wp to send the emails...
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btw.. if you track anything down, please let us know... if you were to provide ftp credentials, we could add some debug code and at least verify that the wp email function was being called..
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Mr. Papa, ftp creds sent by PM. Any help would be appreciated. I would rather not try to fix core stuff and ruin them with upgrading.
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can try to take a look.. did you copy both myself and yellow swordfish? and link back to this topic so we know whats its in regards to...
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