Support Forum

This has happened a couple of times now where a forum moderator changes the topic status to "answered" or "closed" and then a forum subscriber comes back with a response and the topic status doesn't update to "new", which is the only topic status available to subscribers--i.e., the topic status stays at whatever status the moderator put it at instead of changing to "new".

This only happens every once in a while, but it's bad because our moderators won't see that the subscriber came back with a new response. Has anyone else reported this problem? Anything we can try to resolve it?

We are using v 3.3.1 of the Topic Status plugin, v 6.8.10 of Simple:Press, and we're at version 6.2 of Wordpress. Thanks.

*** Topic is supposed to say "sometimes NOT updating".