So, I updated our forum today and I see this error.
When I want to execute a command, the forum doesn’t react to it. Usually there was a yellow box on top that shows the status, but now it’s small empty yellow box. Now I can’t even change the template because this empty yellow box pops up.
I can’t even delete spam. When I click “delete” post, there is no reaction .
Can you please help?
Please check the forum at our website. www.seoultouchup.com/forum
from what version to what version of simple press? what version of WordPress are you on? did you also update anything else? such as wp plugins or themes? did you also update any available simple press themes and plugins?
perhaps trying going to forum – toolbox – housekeeping and try clearing the combined js cache…
When I click to clear cache, it just shows this circle and the empty yellow box again.
Here is the install log.
| 5.7.5.2 | 14775 | Release | April 11, 2018 | Seoul TouchUp | |
| 5.6.1 | 13700 | Release | December 20, 2015 | Seoul TouchUp |
and Currently we are on WordPress WordPress 4.9.5
We updated every simple press plugins – with the simple press.
can you please help?
It sounds to me that something is interfering with the AJAX requests. When you updated SP was anything else also updated? WP Theme? Other Plugins? Or was something new added tom your site – a new plugin for example?
We are going to have to ask you to check in your web console for script errors. Open a page and then try one of the failed operations and see if anything gets reported.
If you have no experience with the console then this FAQ should help point the way: https://simple-press.com/documentation/codex/faq/how-to/how-to-use-your-web-browser-console/
pWait in that message refers to an image file named ‘working.gif’ that should be located at simple-press/resources/images/working.gif – I see no reason why it should not be there. it would have been installed when SP was first installed and has not been changed or re-located since.
So please check that. Worth ensuring it is not damaged and is displayable as well. Try opening it in your browser.
The urls underneath that error message all have the term ‘btastic’ in them. I have no idea what that refers to. Can you please open it up so you can see the full url and paste that here in a reply?
so strange – the empty yellow box is now okay after clicking others many times.
now another problem after the update. I can’t delete a post 
https://www.seoultouchup.com/forum/touchup-services/buy-ielts-certificate-without-exam-in-dubai-buy-ielts-qataror-more-information-contact-contact-us-ondanieldocumentsyaho0-com/
I need to delete spam posts. Can you please help?
I could do with answers to the 2 questions in post #6 and then you need to repeat the instructions at post #4 as you attempt a delete.
Before you do this however, go to the forum admin > toolbox > error log and clear the log using the button at the bottom. AFTER you perform the delete operation, check the error log again and see if there are any errors. Note – errors are shown in pink – if there are any pink rows please copy and paste them along with the console report.
The other thing to consider is what else has changed on your site. You went a long time before updating to the latest SP version. Something is clearly wrong in the environment and is the cause of the problem This may be another out of date plugin for example, or a new addition that is not playing properly.
Thanks for your help.
There’s not any message in the console, after clicking the delete button.
I disabled all plugins (simple press, and wordpress) and I tried to delete the post, it still doesn’t work. When I load this page, I see this message.
All I can see is that when I enable plugins I see some plugin errors.
Can you please help?
Other buttons don’t work as well – such as “view edit history” “print this post” “quote” etc. etc.
No they wouldn’t. If your AJAX calls to the server are crippled then none of these will work as they all use the AJAX protocols.
We might need a forum Admin account so that we can take a look at the generated source and look at the generated urls for the AJAX calls. Is this possible?
If so – could you please create an SP Admin account so that we can log in and see the forum behaviour. Please send a PM to both myself (Yellow Swordfish) and Mr Papa with credentials.
It helps if you can include links to not just your forum but also to this topic so we can get to it quickly to re-read what has been said. A brief reminder of the problem is also very helpful.
!! Sigh. what a waste of energy and time. I apologize. It now works for me as well. What do you think was the problem??
