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themes-topic
Theme not displaying correctly...
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Andrew Mason
Member
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Dec 3, 2015 - 7:23 pm

Hi,

Been having an issue getting my reboot theme to display correctly...

History:

My site got hacked and taken down by my web host (bluehost) a few months back. I paid extra to have them clean everything up and I paid extra to have "Site Lock" added to my site to ensure protection from future hacks. Once it was all down, everything was working fine.

When I updated to the latest version of SP everything began displaying incorrectly. It's been like this for a few months until I had the funds to renew my SP membership. I've renewed in hopes of getting the forum to display correctly again.

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Yellow Swordfish
Glinton, England
SP Master
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Dec 4, 2015 - 3:15 am

To save me typing lots and lots of directions could you start with this FAQ to see if it resolves things..

https://simple-press.com/docum.....an-update/

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YELLOW
SWORDFISH
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Andrew Mason
Member
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Dec 7, 2015 - 8:39 pm

Ok, here's where I'm at...

  • I updated the components (core, theme and plugins)
  • Cleared my browser cache
  • Reset Combined CSS Cache
  • CSS Cached is unchecked
  • Reset my browser cache again
  • Replaced theme code

Still not displaying correctly...

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Dec 7, 2015 - 9:55 pm

and this is all the same wp theme?

I am seeing multiple javascript errors on pages that should be corrected... but not sure that would cause the css issue...

its possible when they cleaned your site they changed permissions on folders not allowing access... if you go to forum - integration - storage locations, do you get proper location found and write okay status?

looks like permission issue since one cannot load the theme directly at:  http://www.smallgroupchurches......7797d0a835

so the theme wont load...  is it really called reboot1?  so a custom theme?  ours is just called reboot...

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Andrew Mason
Member
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Dec 8, 2015 - 1:46 pm

I do get proper location found and write okay status on each item.

 

It's not a custom theme. Somehow, at one point I had multiple reboots uploaded. I went ahead and deleted reboot1 and re-installed. Should be simply "reboot" now. 

I went back through and reset combined cache and replaced the code again. Still not displaying right.

What else can I check?

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Ike
Sawtry, UK
Member
Free Members
sp_UserOfflineSmall Offline
Dec 8, 2015 - 2:25 pm

I can see reboot.php in the inspectors style editor (contains 0 rules) and I can't see sp-plugin-styles-all.css at all..

I too see errors, in particular to 'Bootstrap' which is unsupported by WP and is known to cause problems with plugins that use WP libraries / UI scripts. Again I'm not sure if this will have anything to do with the theme not displaying..

You said that you updated SP and the problem started, was SP the only thing you updated at the time or was it possible there were several updates all done together?

You should probably look at ruling out your WP theme at least, so if possible switch to a stock WP theme and see if the forum works. If you get no luck there, it's really worth disabling all WP plugins bar SP to see if that resolves things - If it does, re-enable one by one until you find the culprit.

It can be grueling work, but definitely worth ruling out any conflicts as potential causes.

Steve or Andy, do you think tooltips could be a factor? Not sure I've noticed no theme CSS rectified by disabling tooltips..

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Dec 8, 2015 - 3:37 pm

No - not the tooltips

Actually - your theme CSS file (reboot,php in fact) is throwing a 404 file not found error. This is normally indicative of one of two things, Either the file is genuinely not present at the location specified - or - permissions will not allow it to be loaded. I rather suspect the latter,

I see that it states it is readable on the locations admin panel bit can I suggest you ask your host to check the GUID/UID of the themes location (by default,,,

/wp-content/sp-resources/forum-themes/reboot/etc....)

to make sure. They should know what the GUID and UID are. And they should ALL be the same as the parent wp-content folder and accessible by php scripts.

andy-signature.png
YELLOW
SWORDFISH
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Andrew Mason
Member
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Dec 8, 2015 - 6:24 pm

I forward the question to Bluehost.

Let me know if there's anything else. I really need to get this working right sooner than later.

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Dec 8, 2015 - 9:15 pm

let us know what they say...

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Andrew Mason
Member
sp_UserOfflineSmall Offline
Dec 9, 2015 - 11:49 am

This was the message I received from them:

Thank you for contacting Technical Support.

I have checked your website it is due to plugin issue.Please contact the plugin developer.

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