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Troubleshooting FAQ

Important Note:  The contents of this document applies ONLY to version 5.x.x of Simple:Press.  It likely does NOT apply to version 6.x.x (our latest version).

Welcome to the Simple:Press Codex Troubleshooting FAQ. Here we try to answer the most frequently asked questions on troubleshooting difficulties.

  • A New Post Has Made My Post Disappear
  • WordPress has had a long standing issue with efficiency in some of its handling of shortcodes. Depending on how you look at it, this could be considered more of an issue with php. This manifests itself in Simple:Press that on occasions when you make...
  • Forum Displays Wrong Information
  • If you are having an issue where your forum is displaying the wrong information like someone else's user name, guest name, login information or not showing the latest posts - it may be caused from using a WordPress caching plugin such as 'WP Super Cache'...
  • I am not seeing the Unread Posts List
  • The default themes supplied by Simple:Press displays an unread post list, at the bottom of the forum list in group view, to all users except for forum Administrators. It looks something like this: If you wish to have the list displayed to Administrators...
  • I am seeing javascript:void(null) for a browser link
  • When you move the mouse pointer over a normal link, you should see the URL of the link. There are links and buttons that you may hover on that says: javascript:void(null) A lot of users don't understand the reason for this, and think that the website...
  • I am seeing multiple forums displayed
  • On some WordPress installs, there can be integration issues when the WordPress theme or another plugin perform non-standard actions. This can cause the forum to be displayed incorrectly - often twice on the same page or sometimes duplicated in a sidebar If...
  • I can't find the Simple:Press Plugins
  • The Simple:Press plugins must initially be downloaded and installed manually to your website.  Once installed you will be notified of any new updates. See the Using Plugins   page for detailed information on installing Simple:Press plugins.
  • I Have a 'Fatal Error' that says I have run out of Memory
  • If you are getting PHP memory errors or perhaps Internal Server 500 error messages, your WordPress install may have exhausted or exceeded the current memory allocation of your server. Luckily, WordPress gives us an easy way to try to increase the PHP...
  • Installation Error - PCLZIP_ERR_BAD_FORMAT
  • When installing Simple-Press using the WordPress installer and it fails with the message PCLZIP_ERR_BAD_FORMAT in most cases this is caused from not having enough disk space on your server. If you receive this error then you should first check the available...
  • My forum display is unformatted after an update
  • If, following an update to Simple:Press your forum display becomes unformatted then please check the following: Make sure that you have updated all of the available components - the Simple:Press core and any Simple:Press themes and plugins you are...
  • Problems with Images
  • If you are using image thumbnails and the popup enlargement feature then there is a need for Simple:Press to know the dimensions of the image - particularly the width. If the image in question has been uploaded to your server and is, as such, an ‘attachment’, the...
  • Simple:Press Plugin Activation Errors
  • After adding a Simple:Press plugin to your website and you receive an activation error it could be caused by uploading a plugin with the wrong file name or an issue where a plugin was uploaded but the Zip file working folder was not deleted after the...
  • What is this jQuery Conflict?
  • The most common javascript issues reported on our support forum relate to the loading of the jQuery and jQuery.ui libraries which are extensivly used by Simple:Press. This article explains the problem after a little background you may want to skip. What...
  • Why are New Users not being Placed into User Groups?
  • By default when you first install Simple:Press, all new users will be placed in the 'Members' User Group. As you create your own User Groups you can also map WordPress Roles to Simple:Press User Groups. Why do some or all of my new users end up in the...
  • Why are users directed to the WP Profile Page when they login?
  • To put it simply it is because this is the way that WP works! No - we have never really understood the logic of this either. So we have put in place a couple of options you can use to change this behaviour. First - visit the forum admin > Components...
  • Why do columns appear underneath each other?
  • If your forum columns - most notable on the Topic View (posts) - are not lined up correctly, and the post content appears below the user data on the left then you need to adjust the column widths. This can happen for a variety of reasons. A narrow width...
  • Why do my new posts show as posted minus seconds ago?
  • Simple:Press optionally displays first, last and new post date and time in what is known as a 'nice date' format - i.e., '20 seconds ago', '2 hours ago', '3 days ago' etc. If instead you are seeing a display of minus seconds then this most usually points...
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