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plugins-topic
Have Silver Membership - Unable to download plugin
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Elsa Elsa
Member
Free Members
sp_UserOfflineSmall Offline
Mar 21, 2019 - 7:24 pm

Hi there! I am logged in, trying to download the Gravatar plugin.

https://simple-press.com/downl.....he-plugin/

It wants to charge me. Not sure what the problem is. I've not run into this before.

Thanks!

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SP Community Support
SP Moderator
sp_UserOfflineSmall Offline
Mar 21, 2019 - 7:48 pm

Hi:

I can take a look at this.  But to do that I would need to log in as you which means I would need to reset your password. You can reset it on the ACCOUNT page later.

Let me know if this is ok and I'll start to dig into this for you.

Thanks.

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SP Community Support
SP Moderator
sp_UserOfflineSmall Offline
Mar 22, 2019 - 4:55 am

Actually, I think we might have resolved the issue for you. Can you try doing the download again and let me know if it works?

Thanks.

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Elsa Elsa
Member
Free Members
sp_UserOfflineSmall Offline
Mar 22, 2019 - 5:34 am

It did work. Thank you!

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SP Community Support
SP Moderator
sp_UserOfflineSmall Offline
Mar 22, 2019 - 5:38 pm

Great, glad to hear it!

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