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Member Name Profile popup no longer working since updates
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BSABantam
UK
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Free Members
sp_UserOfflineSmall Offline
Nov 26, 2017 - 6:49 pm

As per the title, there is no longer a response when clicking on a Members name or Avatar from within the Forums since the update to Version: 5.7.5.2 Build: 14775, although it still works from within the Member List & Private Messaging. All the relevant SP Plugins were also updated and WP was updated to 4.9 just prior to the SP updates being applied.

Member Name Linking in Options-Member Settings is set to 'Members Profile'.

I tried changing the setting to 'Do Nothing' and back again but the problem remains.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Nov 27, 2017 - 4:10 am

Ah - that is happening here as well. Probably caused by the same late-changing WP mods but one we failed to pick up. I will open a ticket to get this fixed up. Apologies and thanks for letting us know...

If it is a simple code fix do you want me to let you know how to make the change?

andy-signature.png
YELLOW
SWORDFISH
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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Nov 27, 2017 - 4:46 am

Actually - after more tests I do not see this happening on our 5.7.5.2 dev systems (this site is using an alpha 5.8). Can you clear the error log - and the try this again to see if anything is reported?

andy-signature.png
YELLOW
SWORDFISH
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BSABantam
UK
Member
Free Members
sp_UserOfflineSmall Offline
Nov 27, 2017 - 7:24 am

Cleared the log, opened the Forum in a new tab and navigated to a Topic, clicked on a Members Avatar and no popup. Re-loaded the log and it says

Screenshot-at-2017-11-27-122014.pngImage Enlarger

Cleared the log again and clicked the Members Avatar, no popup, re-loaded the log and it remains empty.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Nov 27, 2017 - 3:50 pm

Still investigating but still unable to replicate I am afraid. Trying to see what else you could try...
The above are not errors by the way - as they state. Unsure why they should show up as well. They suggest an empty post which doesn't make much sense.

andy-signature.png
YELLOW
SWORDFISH
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BSABantam
UK
Member
Free Members
sp_UserOfflineSmall Offline
Nov 27, 2017 - 5:14 pm

OK, thanks. It's not the end of the world but it does make things take longer, I got used to accessing profiles that way and I know some Members used it to send PM's (I await the complaints frown) so it would be nice if we could get it working again.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Nov 28, 2017 - 3:49 am

Being unable to replicate the issue makes it hard as that suggests a more local issue.

What else was upgraded besides SP and WP?

And - could you see if the browser console is throwing any JavaScript errors when you try the operation? See this FAQ for details of how to do that if unsure.

andy-signature.png
YELLOW
SWORDFISH
Avatar
BSABantam
UK
Member
Free Members
sp_UserOfflineSmall Offline
Nov 28, 2017 - 6:53 pm

There was a whole bunch of updates besides the WP update itself, SP update & SP plugin updates but unfortunately I can't remember what they were!

The console shows this when I open a Forum

Screenshot-at-2017-11-28-231056.pngImage Enlarger

and the same when I open a Topic followed by a second error line when I click on an Avatar.

Screenshot-at-2017-11-28-231233.pngImage Enlarger

I originally stated that it worked in Private Messaging but I just checked and it's not working now, gives the same error as above, however, it does still work in the Member List with no error shown. It also works in the Forum List if I click on my own Avatar or the name of the last poster on any Forum in the list with no error shown.

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Mr Papa
Simi Valley, CA
SP Master
Free Members
sp_UserOfflineSmall Offline
Nov 28, 2017 - 7:29 pm

so is this with one particular browser?  that kind of error is usually seen with Internet Explorer...  just curious if occurring in multiple browsers...

no caching plugins on forum page?

just for more data, have you tried with a default wp theme?   and with other plugins disabled?  since its really an error in tinymce (or at least a conflict), its usually related to another plugin doing something with tinymce that might be conflicting with the WP built in tinymce we use...  and the member popup, has nothing to do with tinymce (on our end at least)... so just gathering data...

also, do you have a link to your site, so we can look for obvious conflicts?

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BSABantam
UK
Member
Free Members
sp_UserOfflineSmall Offline
Nov 29, 2017 - 7:57 pm

To be honest I haven't tried any other browser than Firefox (I never use IE and try to discourage others from using it too, for that very reason), we have no caching plugins installed and the WP theme we are using was written for us when we updated the site a year ago and hasn't been changed or updated since. No new plugins have been added recently, just the updates as indicated above.

I can try a different theme and disabling plugins but it will have to be later in the week as I am travelling at the moment.

In the  meantime there is a link to the site in my details to the left, I would be grateful if it's possible for you to take a look.

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