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Member Name Profile popup no longer working since updates
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Mr Papa
Simi Valley, CA
SP Master
Free Members
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Nov 30, 2017 - 4:44 pm

nothing particular jumps out there...

I do notice that you are using our cached scripts capability... so, just to be sure, lets clear that out and let it rebuild and see if it makes a difference...  go to forum - toolbox - housekeeping and clear the combined scripts cache please...  then try again...

if that doesnt help, for another data point, try going to forum - options - general settings and disable the combined js cache...  and try again...  should be no different, but lets just check...

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jim
Here and Now
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Nov 30, 2017 - 7:28 pm

Mr Papa said
if that doesnt help, for another data point...disable the combined js cache...

Just thought I'd chime in here before starting a new topic, as we very recently* started experiencing very similar issues (no profile pop-up), though much more severe:
- Admin Queue not working
- Unable to Reply to topic
- Unable to Add Topic
- Unable to navigate using Updated Topics or Jump to Forum Menus
- No profile pop-up

So...followed recent instructions found here. Resetting combined script (and/or CSS) cache did nothing.

BUT: Once I disabled combining and caching of forum script (JS) files, the above issues are resolved. Re-enable combined script cache and all issues re-occur.

Screenshots of perhaps relevant console errors attached for reference. (FYI: We do use Font Resize SP plugin. Deactivation did not resolve issue.)

 

*This appears to have begun after recent WordPress maintenance release auto-update.

fontresize-console.pngImage Enlarger

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jim
Here and Now
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Nov 30, 2017 - 7:41 pm

jim said
- No profile pop-up 

For the record, just thought I'd add that while turning off the combined script cache did resolve most of the issues I mentioned above, clicking the member avatar or username still does not pop up the profile dialogue.confused

SP Toolbox (sp_ForumTools) does still pop-up.

And: To clarify, those errors in screenshot disappeared when disabling combined cache. But console throws no error when clicking avatar or username.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Dec 1, 2017 - 3:48 am

Following the WP 4.9.1 update the only one of the issues you list that I can replicate is the members profile popup. Either with the JS cache on or the cache off. But that is somewhat weird and let's ask about the other issues first...

They could all be traced back to the font resize call (something which again we can not replicate at the moment) and you mention that you do not use the font resizer plugin but the screenshot clearly shows it active (at the top of the image). If you actually deactivate the font resize plugin, with the exception of the profile popup, do the other items then work as expected?

As to the profile popup then this is very weird behaviour. Could you do a test for me please...

Load a topic page. I assume the profile popup will not work but try it anyway. Then click on the Add Reply button which will open the editor. NOW try a profile popup action again. For me - it now works. Problem at the moment is that I have no idea why! But it gives me somewhere to start looking! Let me know if this happens to you also.

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YELLOW
SWORDFISH
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BSABantam
UK
Member
Free Members
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Dec 1, 2017 - 8:18 am

@mr-papa 

I tried your cache sugestions, there was no difference.

Disabling the TinyMCE SP plugin makes the popup work again but re-enabling it reverts to non operation.

@yellow-swordfish 

I have the same behaviour as you found.

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Dec 1, 2017 - 8:42 am

I can confirm that this is, actually, a tinyMCE issue of some sort. Afraid it's not necessarily going to be easy to sort. At least that is my initial impression. ☹️

I know it is not ideal but a temporary workaround could be to use the 'page' mode for profile display instead of the 'popup' mode. That functions as expected.

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YELLOW
SWORDFISH
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jim
Here and Now
Member
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sp_UserOfflineSmall Offline
Dec 1, 2017 - 12:53 pm

Yellow Swordfish said

...you mention that you do not use the font resizer plugin...

Me?

jim said

(FYI: We do use Font Resize SP plugin. Deactivation did not resolve issue.)

Yellow Swordfish said

If you actually deactivate the font resize plugin, with the exception of the profile popup, do the other items then work as expected?

Actually...

1. Font Resize Deactivated + No Script Cache (Disabled) = No Profile Pop-up

2. Font Resize Deactivated + Script Cache Enabled = No Profile Pop-up AND Admin Queue Broken, Unable to Reply or Quote/Reply, No Admin Links pop-up, No sp_tools pop-up

3. Font Resize Activated + Script Cache Enabled = Font Resize deisplays but does not function, No Profile Pop-up AND Admin Queue Broken, Unable to Reply or Quote/Reply, No Admin Links pop-up, No sp_tools pop-up

4. Font Resize Activated + Script Cache Disabled = Font Resize works, Admin Queue Works, sp_tools toolbox pops up, Admin Links box does pop up...and, no profile pop up.

a temporary workaround could be to use the ‘page’ mode for profile display

In addition, I will need to keep our script cache disabled for now. Just for fun, enabled script cache with profile page setting (instead of pop-up) and all other symptoms returned.

I presume this will add overhead to each page load?

Hope this helps!

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Yellow Swordfish
Glinton, England
SP Master
sp_UserOfflineSmall Offline
Dec 1, 2017 - 3:50 pm

No - it wont add overhead - except for the profile page..

So - other symptoms are quite clearly unconnected and unusual for you to have such issues. At the moment the other symptoms are unique to you so - usual first question.... has anything else changed?

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YELLOW
SWORDFISH
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