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Jennie Chancey
71 Posts
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1
Nov 23, 2012 - 5:27 am
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I’ve got two users on IE who experience problems every time they login to the forum. Here’s what one of them wrote:

All’s well with the main page.

However when I go to look at the new messages on the forum, all I get is a blank page and a message which says “Done” or “Done with errors on the page”. I’ve tried several times in different ways, but don’t seem to be able to sort that! 

I’ve tried several IE script fixes within my theme, but none have helped once an IE user logs into the forum.

Any ideas?

Thanks,

Jennie

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Yellow Swordfish
Glinton, England

16436 Posts
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Nov 23, 2012 - 10:44 am
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I would think that the first thing to determine is where are these messages coming from because they are not coming form Simple:Press….

And if they are ONLY being shown on IE then there is a good chance (although not definitely) that some code is being run for IE that is not being run on other browsers. This could be theme or plugin code of course.

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Mr Papa
Simi Valley, CA

19448 Posts
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3
Nov 23, 2012 - 11:16 pm
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and do you have a link?

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Jennie Chancey
71 Posts
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4
Nov 23, 2012 - 11:43 pm
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Well, the theme developer swears it’s not the theme. He did put a line of code in specifically to help IE users, but it’s not working when people actually login–only if they’re looking at the site as-is: http://sensibility.com. Do you mind going to http://sensibility.com/communi…..sage-forum and trying to register/login on IE? I’m on a Mac without IE, so I’m having someone else test the IE problems for me.

Thanks,

Jennie

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Mr Papa
Simi Valley, CA

19448 Posts
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Nov 24, 2012 - 12:38 am
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as a general rule, we dont register on sites as we would have quite a few accounts… but if you wanted to create us a temp account and PM the details, then you could just delete when we are done… if that works, PM the details, to yellow swordfish, mr papa and brandonc with a link to this topic so we know what its concerning… and we can try to take a closer look…

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Brandon
U.S.

864 Posts
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6
Nov 24, 2012 - 12:45 am
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From what you are saying it’s not an issue registering or logging in with IE but when someone, who is already registered, with IE, goes to look at new posts.

If that is the case then I would suggest you create a SP test member account and send the login info to the SP team in a PM. Reference this post and the exact steps required to experience the issue. The “Done with errors on the page” is an IE report which could mean just about anything and may or may not be actually causing the page to not display correctly for them.

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Jennie Chancey
71 Posts
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7
Nov 24, 2012 - 1:45 pm
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Thanks. The theme developer has tested IE8 and IE9 and says both work fine–that only IE7 has problems. However, one of my users is on IE9 and gets the “errors on page” message.

Will PM shortly with details.

Warmly,

Jennie

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Mr Papa
Simi Valley, CA

19448 Posts
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Nov 24, 2012 - 4:55 pm
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same for us on IE 7 – not supported…

I just logged in fine with IE 9 and posted with no issue…  you will see it in the off topic forum… 

I am also seeing errors from the sharing program and the cloudfront formactors thing whatever that is…  I see those same errors on FF too…

I can say one additional thing that may or may no be related… the Chamomile theme is loading its own version of the jquery form plugin instead of using the one that comes with wp…

<script type=”text/javascript” src=”http://sensibility.com/wp-content/themes/Chamomile/js/jquery.form.js”></script>

this is a potential for conflicts… now, SP uses the jquery form plugin in the admin and in the profile… but not the act of posting…  so just mentioning…

can you explain further when this user has problems?  is it actually loggin in?  or making a post?  your pm made it sound like just moving around the site in general…

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Jennie Chancey
71 Posts
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9
Nov 26, 2012 - 3:10 am
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Okay, here’s the response from the theme developer:

We do use WP jquery for our themes include Chamomile. You can check header.php line 29:
<?php wp_enqueue_script(‘jquery’); ?>

Is this causing the problem?

Next, the developer cannot reproduce any problems with IE9 and says what you do–that he can login, post, browse the forum with no problems at all. But the forum member using IE9 is still having issues, even after clearing cookies (and after I disabled the Admin Bar):

Closing that black bar has helped.  It’s running extremely slow, but I’m able to click on the thread tabs and sometimes they open.  When it doesn’t work, I get this message:

A problem with this web page has caused Internet Explorer to close and reopen this tab.

Any ideas? I’m going to try disabling my social sharing plugin (Shareaholic), as the theme developer thinks it might also be causing problems, however, the IE9 user doesn’t have any problems browsing my site as-is–the problems only occur when she logs into the forum.

Stumped,

Jennie

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Yellow Swordfish
Glinton, England

16436 Posts
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10
Nov 26, 2012 - 4:10 am
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It is quite understandable that different pages on a site work differently to others. This is down to different scripts and other components being loaded that may be needed for one page and not another. So a conflict on one page does not necessarily have to mean a conflict on all pages. And yes – if that is how it is done your theme is loading jQuery correctly. I would still be a little worried about the theme loading the jQuery form library instead of it coming from WP but of that were a problem it would probably just effect saving of posts.

What is odd is that one or two uof your sers have this issue when neither we nor the theme developer do using the same browser…

So yes – maybe it is time to look at that plugin.

 

 

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